CLOCOT COMMUNICATIONS & AUTOMATION TERMS
Effective Date: October 2, 2026 Last Updated: October 2, 2026
These Terms apply when Clocot is used to draft, send, schedule, receive, analyze, automate, or coordinate communications through email, SMS, messaging platforms, WhatsApp, social platforms, voice, calls, notifications, or similar channels. They supplement the Terms of Service and Acceptable Use Policy.
1. SCOPE
These Terms apply to all Clocot communications and outreach functionality, whether initiated manually, through a workflow, or through an Agent.
2. CUSTOMER AUTHORIZATION
By configuring a communication workflow, Customer instructs Clocot to perform the communication actions enabled by that workflow. Customer is responsible for the legality of recipients, content, timing, channel, and purpose.
3. LAWFUL BASIS AND CONSENT
Customer must have an appropriate legal basis for each communication. Depending on jurisdiction and channel, this may require consent, an existing customer relationship, legitimate interests, or another legally recognized basis.
4. EMAIL
Email automation must comply with applicable anti-spam, electronic-marketing, privacy, sender-identification, unsubscribe, and provider rules.
5. BULK EMAIL
Customers using Clocot for bulk email must maintain appropriate list quality and must not use unlawfully obtained addresses, deceptive sender identities, hidden opt-out mechanisms, or campaigns designed to evade provider enforcement.
6. UNSUBSCRIBE AND SUPPRESSION
Where law requires an unsubscribe method, communications must provide an effective mechanism and opt-outs must be honored within the required period. Minimal suppression information may be retained so a recipient is not contacted again contrary to the opt-out.
7. SMS AND TEXT MESSAGING
SMS automation must comply with applicable consent, sender-registration, opt-out, message-frequency, disclosure, and carrier requirements. Public availability of a phone number does not by itself create permission to send marketing text messages.
8. MESSAGING PLATFORMS
Use of WhatsApp, Telegram, Messenger, or another messaging platform must comply with the platform's terms, business-messaging rules, templates, opt-in requirements, session rules, and applicable law.
9. SOCIAL MESSAGING
Automated social messaging must not be used to spam, harass, unlawfully collect recipient data, or evade platform limits.
10. VOICE AND AUTOMATED CALLS
Voice generation, voice agents, and automated calls must comply with applicable telemarketing, automated-call, consent, caller-identification, synthetic-voice disclosure, and provider requirements.
11. RECORDING AND TRANSCRIPTION
If calls are recorded, transcribed, summarized, or analyzed, Customer is responsible for obtaining legally required notice or consent. Rules differ between jurisdictions.
12. DO-NOT-CALL AND TIME RULES
Customers are responsible for applicable internal and external do-not-call requirements and legally required time-of-day restrictions, including relevant recipient time zones.
13. SENDER IDENTITY
Customers must not unlawfully conceal or falsify sender identity, use misleading domains, impersonate another business, or provide deceptive caller information.
14. CONTENT ACCURACY
AI-generated communications may contain errors. Material claims, prices, promises, legal statements, and factual assertions should be reviewed before sending.
15. ADVERTISING CLAIMS
Marketing communications must not contain deceptive or unsubstantiated claims. Customer is responsible for substantiating material performance, pricing, discount, endorsement, and results claims.
16. AI DISCLOSURE
Where law or a receiving platform requires disclosure that a communication uses an AI agent, synthetic voice, generated content, or automated interaction, Customer must provide the required disclosure.
17. HUMAN ESCALATION
For workflows involving complaints, disputes, sensitive requests, account closure, regulated decisions, or other high-impact matters, Customers should configure an appropriate human-escalation process.
18. REPLIES AND INBOUND MESSAGES
Customers are responsible for monitoring replies where recipients may reasonably expect a response. An automated system should not falsely represent that a human has reviewed a message when no human has done so.
19. PROVIDER RULES
Email, SMS, messaging, social, and voice providers may impose sending limits, complaint thresholds, verification, template rules, registration, sender-reputation requirements, and suspension policies.
20. BOUNCES AND COMPLAINTS
High bounce, complaint, block, or opt-out rates may trigger throttling, review, campaign suspension, sender restriction, or account suspension.
21. CONTACT DATA
Customer is responsible for lawfully obtaining recipient contact information. Clocot does not guarantee that information found in a public source may lawfully be used for marketing.
22. CRM HISTORY
When communication events are written to a CRM, Customer is responsible for lawful retention, access, and use of that history.
23. INTERNATIONAL CAMPAIGNS
A campaign involving recipients in multiple countries may be subject to multiple legal regimes. Customer is responsible for identifying the rules applicable to each target market.
24. PROHIBITED COMMUNICATIONS
Clocot communication tools may not be used for phishing, fraud, threats, harassment, deceptive impersonation, unlawful discrimination, or other conduct prohibited by the Acceptable Use Policy.
25. ENFORCEMENT
Clocot may pause or disable communications where reasonably necessary to protect recipients, providers, sender reputation, infrastructure, or legal compliance.
26. CONTACT
Questions about communication or automation compliance may be sent to office@clocot.com.
LexLupi LLC Legal Contact: Tatjana Sindjelic